Your Privacy
Our Priority

Personal Information

• • Name, email address, and contact information
• • Professional credentials and medical specialty
• • Billing and payment information
• • Account preferences and settings

Healthcare Data

• • Audio recordings submitted for transcription
• • Transcribed medical documents and reports
• • Metadata associated with transcription requests
• • Usage patterns and service utilization data

Technical Information

• • Device information and browser details
• • IP addresses and location data
• • Log files and usage analytics
• • Cookies and tracking technologies

Service Provision

• • Process audio files and generate transcriptions
• • Maintain account security and access control
• • Provide customer support and technical assistance
• • Process billing and manage subscriptions

Service Improvement

• • Analyze usage patterns to enhance features
• • Improve AI accuracy through machine learning
• • Develop new services and functionality
• • Conduct quality assurance and testing

Legal Compliance

• • Comply with HIPAA and other healthcare regulations
• • Maintain audit trails for compliance purposes
• • Respond to legal requests and investigations
• • Protect against fraud and abuse

We Share Information With

• • Service Providers: Third-party vendors who assist with our operations
• • Business Partners: Integration partners and EMR system providers
• • Legal Authorities: When required by law or legal process
• • Professional Advisors: Lawyers, accountants, and consultants

We Do NOT

• • Sell your personal or healthcare information
• • Share data for marketing purposes without consent
• • Use healthcare data for advertising
• • Transfer data to third parties without a legitimate business need

Security Measures

• • End-to-end encryption for all data transmission
• • AES-256 encryption for data at rest
• • Multi-factor authentication for all accounts
• • Regular security audits and penetration testing
• • SOC 2 Type II compliance certification
• • HIPAA-compliant infrastructure

Data Retention

• • Audio files are automatically deleted after 30 days
• • Transcriptions are retained per your account settings
• • Account data is retained until account deletion
• • Legal holds may extend retention when required

You Can

• • Access and review your personal information
• • Correct inaccurate or incomplete data
• • Request deletion of your data
• • Export your data in a portable format
• • Opt-out of non-essential communications
• • Restrict processing of your information

How to Exercise Your Rights

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within 30 days.